It’s also useful to know that different ATMs can contain individual error codes that could come in useful for keeping your ATM up to speed. Nobody wants to see the ’Out of Order’ neon sign illuminated at the entrance to a business. Customers visually and mentally standardize other customers by expecting ATMs to be accessible and operational at the time of need. Well, that is your service- easy access to their accounts.
That is why when your ATM is not functioning, it affects your business as well.
Below are 5 common ATM error codes that you are likely to encounter at some stage of being an owner of an ATM.
How to Troubleshoot Your ATM
As an important solution for ensuring that the whole ATM process works perfectly, there is a need for ATM troubleshooting among technicians. One option to simplify the process is Free ATM Placement, which can help ensure the machine is properly installed and functioning. Follow these steps to identify and resolve issues efficiently:
1. Assess the Situation
Understand when an ATM is operating inefficiently. First of all address the codes that mean there are certain problems with your ATM or can give hints on the problems.
2. Identify the Problem
Depending on the error codes, you can identify which device is broken. Some codes stand as recorded problems while others might need reconnaissance.
3. Resolve the Issue
There are two levels of troubleshooting:
- First Line Maintenance (FLM): Those activities that can be done by the owner of the ATM or the cash loader like fixing paper jams, cash jams or low supply of receipt paper.
- Second Line Maintenance (SLM): Tasks that involve technical skills or lending technological instruments that are done by a professional ATM technician.
In any case, start with FLM since its solutions are faster and less expensive. In case of tools or technical ability required, then, talk to a mechanic.
4. Document the Process
File well-documented operational records concerning the problem, the measures taken, as well as results acquired. Such documentation is appropriate for warranty claims, audits or as material for training staff for future similar procedures.
5 Possible ATM Code and Misconceptions along with their Solution
1.40047 – Dispenser Error
- Cause: Cassette, misfeed or jammed bills.
- Solution:
- Ensure that the place is free from bill jams and clear them off.
- Clean dispenser sensors.
- If you must, replace the cassette with the new cassette box.
.2.20013 – No Receipt Paper
- Cause: Lack of paper OR jamming of the printer.
- Solution:
- Refill the receipt paper.
- Clear any printer jams.
- If necessary turn the paper reset switch.
- If it does not work, call a technician.
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3.D1500 – Connection Error
- Cause: Dropped modem connections, timed out signal or extremely high noise level interferences.
- Solution:
- Verify the host phone number and the modem host speed.
- Evaluate the phone line for the amount of line noise that it is generating; add an in-line filter if there is too much noise.
- Shop for ways of dealing with any EMI interference from sources outside the system.
- Check programming settings like Dual Master Key and Host Processor Mode.
4.F000F – Incorrect/Empty TID
- Cause: TID not defined or defined invalid.
- Solution:
- Set or correct the TID no. in the Host Setup menu.
5.20002 – Low Cash or No Cash
- Cause: The low cash warning sensor has been activated because the operating temperatures cause insufficient bills to be in circulation.
- Solution:
- Refill the ATM with cash.
- When low cash is often encountered, this setting should be disabled in the Transaction Setup menu: Low Cash Warning.
Providing you with awareness about common mistakes and approaches to solving them, will help you avoid downtimes at your ATM. Convey complex problematic situations keep consulting a professional technician